Sales, Strategy, and Innovation in a Changing Market
In this episode, Victor Valentin, VP of Sales and Customer Experience, reflects on his shift from engineering to leading sales across 43 markets. He explores customer focus, data-driven strategies, and modern training methods like AI and microlearning. Victor also breaks down market challenges like EV adoption and shifting consumer demands, sharing practical lessons on leadership and growth in a changing industry.
He discusses how personalized training and leveraging technology can enhance employee performance and customer satisfaction. Victor emphasizes the importance of a strong, committed team, fostering a culture of empowerment, and using innovative tools like VR and AI to stay ahead in the competitive automotive market. His insights provide valuable takeaways for leaders aiming to adapt to evolving business landscapes.
01:00
Introduction
06:45
Importance of having the right team in Miami.
22:14
Empowering employees through goal-setting and autonomy.
24:45
Shift to personalized, AI-driven training.
26:07
Adoption of microlearning for training.
27:28
Focus on real-time application to reinforce learning.
30:10
Use of YouTube/TikTok for training content.
32:10
AI chatbot for technical support and quick answers.
33:18
VR/AR for safe EV training.
34:03
Creating career paths for employee growth.
35:45
KPIs: completion rates, certifications, and customer feedback.
37:03
Linking training success to customer feedback.
38:10
Advice: follow passion and help others grow.
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Seoul 03154, Korea
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