The Art of Leading People: A Conversation with Graeme Potts
On today’s episode of Leap Forward, we’re joined by Graeme Potts, a highly experienced leader in automotive retail and the CEO of Eden Motor Group. Graeme’s career began in dealership operations, and over the years, he climbed the ranks, ultimately founding Eden Motor Group.
Under his leadership, the company has grown into a prominent player in the UK automotive sector, with over 20 dealerships and a diverse portfolio representing brands like Vauxhall, Mazda, Hyundai, and more. In this conversation, Graeme opens up about his journey, the evolution of the automotive industry, and how he’s successfully steered Eden Motor Group through significant shifts, including the rise of electric vehicles and changes in customer expectations.
He also shares his leadership philosophy, emphasizing the importance of customer-focused service, integrity, and flexibility in the fast-paced, ever-evolving market. Graeme’s hands-on approach and unwavering commitment to excellence have shaped Eden’s success, and in this episode, he offers valuable advice for those looking to thrive in an increasingly complex and competitive landscape.
01:00
Introduction
01:30
Mentoring and coaching as core strengths in leadership.
03:00
Recruitment philosophy: looking for "will" over skill.
05:00
Importance of people skills and collaboration in team dynamics.
07:00
Approach to nurturing leadership across different generations.
10:00
Induction process and company-wide culture integration.
12:00
Speaker reflects on how leadership drives company values.
15:00
Discussing challenges in the automotive sector and market trends.
20:00
Impact of political and environmental pressures on the industry.
23:00
Handling the transition to electric vehicles and customer demand.
25:00
Technology adoption and training staff for future market demands.
30:00
Measuring success with upstream metrics (appointments, test drives, etc.).
35:00
Strategic leadership during market challenges and economic fluctuations.
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